Hi, Please check if you are retrieving the data from the filed which you need to??
Regards Rajesh ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Anuj DUA Sent: Wednesday, October 27, 2010 9:54 AM To: [email protected] Subject: Critical: Value of pending field differ while taking reporting from midtier Hello, We are facing an issue where pending field on hpd:helpdesk is showing different value while taking report. But the actual value is different on ticket For eg. pending field has - * Parts * Requester information * Problem * Answer * Action While the ticket is showing Answer but while taking report it is showing Action on mid tier When we export the file from aruser, it shows Answer in the file but Action on the tool With Regards, Anuj Dua With Regards, Anuj Dua _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
