Rebecca, See if your email admin can set up an out of office filter on the Exchange server ( If using MS Exchange) to trap them before they hit the in box. I don't see any Out of Office replies in the AR System Email Messages form because they all get caught in Exchange. HTH,
--- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Boyd, Rebecca E. Sent: Wednesday, October 27, 2010 12:31 PM To: [email protected] Subject: EXTERNAL: Re: Out of Office Messages ** Thanks. I found an .eml attachment on a tab of a tab. You're right; this looks tricky. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ramey, Anne Sent: Wednesday, October 27, 2010 10:31 AM To: [email protected] Subject: Re: Out of Office Messages ** It's there in an attachment in the email messages form, but no where else. I haven't found a good way to do what you are wanting to do, so if you figure it out, please share. I think it would involve modifying the email engine to push that data into the email messages form somewhere. We decided it was only going to be possible at the moment by subject line-but that doesn't catch the all (of course) Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Boyd, Rebecca E. Sent: Wednesday, October 27, 2010 8:27 AM To: [email protected] Subject: Out of Office Messages ** Good Morning! We've configured our system to allow incoming e-mails to update incidents. We'd like the process to ignore Out-of-Office messages based on information contained in the e-mail header. However, when I look at incoming messages in the AR System Email Messages form, I don't see complete header information like I do when I view header information in my local Exchange client. Is there another form where I can find this information? Or some way to configure Remedy to capture it? ITSM 7.5.01, ARS 7.5.00 Thanks, Rebecca Rebecca Boyd Application Administrator Information Systems 336.758.5671 [cid:[email protected]] _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
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