Sorry, late response -
There's an RFE I put a while back asking to have full mail headers
available within Remedy. Filtering out incoming auto-replies was
probably the major thing I had in mind.
It's still open, as SW00273910. I don't know if there are any changes
in 7.6.3 regarding this.
David Durling
University of Georgia
It's there in an attachment in the email messages form, but no where
else. I haven't found a good way to do what you are wanting to do,
so if you figure it out, please share. I think it would involve
modifying the email engine to push that data into the email messages
form somewhere. We decided it was only going to be possible at the
moment by subject line-but that doesn't catch the all (of course)
Anne Ramey
***********************************
E-mail correspondence
to and from this address may be subject to the North Carolina Public
Records Law and may be disclosed to third parties only by an
authorized State Official.
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Boyd, Rebecca E.
Sent: Wednesday, October 27, 2010 8:27 AM
To: [email protected] Subject: Out of Office Messages
** Good Morning!
We've configured our system to allow incoming e-mails to update
incidents. We'd like the process to ignore Out-of-Office messages
based on information contained in the e-mail header. However, when I
look at incoming messages in the AR System Email Messages form, I
don't see complete header information like I do when I view header
information in my local Exchange client.
Is there another form where I can find this information? Or some way
to configure Remedy to capture it?
ITSM 7.5.01, ARS 7.5.00
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