SriSamSri, Since it is probably obvious to you that when the system is down, no escalations fire, I am going to assume you are asking what is the affect on the overall running of things when the system comes back up.
Escalations on Time If the time the escalation should fire occurred while the system was down, that escalation will not be run on that time instance. It will next run the next time a time that it is supposed to run comes up while the AR System is up. In other words, the system doesn't remember that the escalation time has been skipped over because the system was down and then run it when it comes up. Think of it as a prize drawing where you must be present to win. If you aren't present, you don't get the prize. For escalations on time, if the server is not up when time comes, you don't run. Escalations on interval These types of escalations don't run on a fixed time but periodically on an interval. The interval is a relative concept from the last time the escalation fired or the last time the server started or the escalation was created. We do not remember the time of last firing except in memory so there is no memory of when last fired on a server shutdown. Any interval missed while the server is down is missed. When the server restarts, it acts like any interval escalation has just finished firing and all intervals are from that startup time and then follow along for the interval after the previous firing. Note that if you are on an older server (pre 7.0 I think), escalations on interval fire IMMEDIATELY on startup and on creation rather than waiting the interval past the startup/create for first firing. So, you will see a different behaviour in older servers. This caused a flood of escalations at startup that was a performance challenge so we changed the behaviour to waiting for an interval after startup. There is no tie to any interval things were on from a previous run of the server. So, if for example you had an interval of 1 hour and the escalation ran at 8:00. Then, the server went down at 8:57. The server was brought back up at 8:59. The escalation would next run at 9:59 (actually 1 hour and 59 minutes past the previous run). It is 1 hour after the event, the server startup, that it was intervalling from. We do not record the fact that the last run was at 8:00. I hope this has been helpful in describing how escalations work after a restart of the system. Doug Mueller ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of SriSamSri Appecherla Sent: Wednesday, November 03, 2010 9:50 AM To: [email protected] Subject: Reg: Escalations when ARS is down ** Hi, I have a basic question. What happens to the escalations firing on Time/Interval when the ARS is down? ARS 7.5 Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
