Hi guys. I read what I sent last night regarding my question and I must have been more tired than I realized as it wasn't very clear. Let me try again...
Overview: We want to do 4 things: 1. Document a goal for availability % 2. Document actual availability % 3. Document Whether we've made or missed our target. 4. Show at the agreement level how often we made that target. Details: 1. Document goal availability %: This appears to be the root of the issue. I see in the SLTs that you can set milestones based off of availability %, and I can do a push fields, notifications, etc. But where do I put the goal? The goals tab doesn't appear to support target availability. 2. Document actual availability %: This appears to be covered by the SLM tool (we will use CI Outages). 3. Document made or missed: This doesn't appear possible as the SLT doesn't know what the target is. 4. Show at the agreement how often we made that target (compliance): Again, because we never set a target, I'm not sure how we can reflect performance at the agreement level. Anybody else run into this? Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy <http://collaborate.mckesson.com/sites/esm/remedy> Remedy Q&A Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
