Kathy, There are a couple of potential issues with load balancer. The first I can think of is with the "sticky bit" which sends the user to the same AR System and prevents the logging in from a different IP address issue.
If you give a little more detail about the issue, those with more load balancing expertise may be able to help you. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kathy Morris Sent: Wednesday, November 17, 2010 1:15 PM To: [email protected] Subject: 7.6.3 Load Balancing AR Server / Mid Tier ** Hi, We are experiencing serious connection issues with 7.6.03 AR System / ITSM and Cisco. Apparently there is an issue with Load Balancing. They are using Cisco as a load balancer. Is there any documentation for load balancing with 7.6.03? I saw documents for 7.1 however we were looking for more recent info. What types of issues could cause connection issues between the load balancer and the AR Server? I thought I heard something on the list a couple of months ago about this, however I have not located the email. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
