When calling the HPD_Modify service, all the fields should be submitted in the request or else the original values will be overwritten. There is a field called Resolution Method which is not returned when we call a get, but is required when we call the modify service. Because we don't know the original value of this field, when the modify service is called, the original value of this field will be lost/overwritten Regards, Kali
________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sam Rx Sent: Thursday, 18 November 2010 9:44 PM To: [email protected] Subject: Re: Remedy 7.6 OOB Modify Web Service ** Kali, This is a feature of SoapUI.. "?" indicates that its expecting some value. If you don't specify any value it would update the values with "?". If you open the same wsdl in SoapSonar or other utility you would not see "?" Thanks, Sam On Thu, Nov 18, 2010 at 5:14 PM, Kali Obsum <[email protected]> wrote: ** Yup, we're using SoapUI to test. We tried deleting the fields that we don't want to update but it gives an error when you run it. Regards, Kali ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of David Sanders Sent: Thursday, 18 November 2010 7:37 PM To: [email protected] Subject: Re: Remedy 7.6 OOB Modify Web Service ** Hi Kali Are you sure? That sounds unlikely. I don't have the application to look at, but let me guess. Are you using SoapUI or something similar to test the web service? If so, it generates a sample request for you and populates all the elements with a "?". You should replace these with your data, or delete them if not needed. These values are not generated by the published web service. HTH David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email [email protected] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> http://www.e-servicesuite.co.uk <http://www.e-servicesuite.co.uk/> <http://e-servicesuite.com/> ITIL - SaaS - On Premise ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kali Obsum Sent: Thursday, November 18, 2010 9:21 AM To: [email protected] Subject: Remedy 7.6 OOB Modify Web Service Hi, We noticed that in the OOB Modify Web Services of ARS Server 7.6, if you don't specify a value, it defaults to "?", which then modifies the field values in the form to "?" even if you don't want to update that field. Is there a solution/workaround for this? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
