Hi Mark, There is a third parameter provided with 7.5.00 (and later) to cover #4. To set the timer, edit the License Release Timeout field in the BMC Remedy Mid Tier Configuration Tool.
From the What's New Guide for 7.5.00: "Licenses released when closing browser or navigating away from the mid tier You can set a delay timer that releases an AR System user license associated with a user if that user navigates away from the mid tier or does not log out of the BMC Remedy Mid Tier properly by closing the last browser window associated with the current HTTP session. The mid tier initiates a delay timer when the user closes the last browser window associated with the established HTTP session. When the delay timer expires, the user's license is released, and the HTTP session terminated. If the user navigates back to the mid-tier URL before the delay time expires, the delay timer is cancelled, and the current HTTP session is resumed. To set the timer, edit the License Release Timeout field in the BMC Remedy Mid Tier Configuration Tool. See the "General settings" section of the BMC Remedy Mid Tier Guide." -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mark Milke Sent: Friday, November 19, 2010 3:37 AM To: [email protected] Subject: Re: ARS Licenses Doug, thanks for the indepth explanation from an offical source. Could you please elaborate on 4). What exactly do you mean by "within the configurable interval (generally measured in seconds) after closing the last browser window of any browser windows opened by the mid-tier for the user" Which interval do you mean? The Session Timeout (Minutes)* in the mid- tier configuration? Or Floating License 1 or 2 hours interval? Apart from the specification what interval you mean, I understand that closing a browser window the floating license will be released not immediately but after an interval. Is that correct? Mark On 17 Nov., 18:18, "Mueller, Doug" <[email protected]> wrote: > Folks, > > To try and help clarify the situation here.... > > Floating licenses are released: > > 1) Immediately whenever you logout of the system using a formal logout > 2) Windows client -- immediately if you login as a different user as that does > a logout of the first user and then a login of the new > 3) Windows client -- whenever you exit the client normally > (I say exit normally because if you hard kill it or it crashes, that is > not > a normal exit and I want to be REALLY clear) > 4) Web client 7.5 or later -- within the configurable interval (generally > measured in seconds) after closing the last browser window of any browser > windows opened by the mid-tier for the user (pre 7.5, closing the browser > did not do a logout) > 5) API client -- make sure you call the ARTermination() API call as that is > the > logout call and releases immediately on that call > 6) After the configured timeout interval (min 1 hour, default 2 hours) of no > API calls from the corresponding client where a license is held > 7) If released by an Administrator (yes, an Admin can release a license but > there are restrictions about being able to release a license from a given > user at most 1 time per license token release interval (min 1 hour, > default > 2 hours -- the same timer as #6) > > These are all the different ways that floating licenses (and in fact other > licenses too from a housekeeping perspective) are released. You can see the > interaction and granting and releasing happening by turning on User logging. > > About the Read (Floating) designation... That indicates a user who is present > in the system and is entitled to a Floating token but they have not done any > work yet so they don't hold a token at this time. Any work they do will > immediately try and obtain a token and grab one if available. But, they don't > hold one at this time. > > I hope this has been helpful. > > Doug Mueller > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Danny Kellett > Sent: Wednesday, November 17, 2010 7:07 AM > To: [email protected] > Subject: Re: ARS Licenses > > Hi, > > I believe the lowest is an hour. So even if the user logs out after using > it for a minute, the system will free this back in 59 minutes. > > There is an ar.conf setting License-Timeout but the min setting is an hour. > Regards > Danny > > > Hi Listers, > > > I have a few licensing questions. > > > For how long is a floating license locked until another use can use > > it? > > > Will the token be released when the user logs out? > > > When the license manager shows a license (Read) Floating, does it mean > > another use can use it? > > > How often can I assign a fixed license to another use? > > > Mark > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are"- Zitierten Text > ausblenden - > > - Zitierten Text anzeigen - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
