This is not good. We put variables into the subject of our emails a lot. :(
Lisa ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, November 18, 2010 5:16 PM To: arslist@ARSLIST.ORG Subject: Re: $Request ID$ info in body but not in subject of email ** We a similar issue, and it's not just related to the $Request ID$ field but any variables you may pass to the Subject line come across as null. BMC had no solution for this so I rewrote the subject lines of my emails to where you wouldn't easily be able to tell, e.g. changing "$Firstname$ $Lastname$ is requesting a new username" to "New user request $Firstname$ $Lastname$". Hopefully BMC releases a patch for this soon. I've tried everything from recreating my Filters from scratch to using other fields, to trying to trigger emails from various types of interactions with records (e.g. Create vs. Modify) and I can't detect a specific pattern to it. I'm on 7.5 Patch 4 in production and Patch 6 in development, and it still happens in both environments consistently. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Thursday, November 18, 2010 1:49 PM To: arslist@ARSLIST.ORG Subject: $Request ID$ info in body but not in subject of email ** Hi All, 7.5 patch 3 no ITSM I have some outgoing emails that are set up with the $Request ID$ both in the subject and body of the email. Only the prefix of the Request Id appears in the subject, but not the numbers, and yet the complete correct request id appears in the body of the same email. Anyone? Thanks, Sharon _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
