Brad,When your Creating the Service Request Defination we have mapping there we have to enter the quuestions and mapped occurding to that it will displays in the notes field in the Incident Management--Sanjeeva Naidu G9731802802On Mon, 06 Dec 2010 19:14:46 , Bradley Murphy <[email protected]> wrote** Hi All
Applications Running: Remedy Server 7.5 Patch 003 SRM 7.6 ITSM 7.6 Does anyone know how SRM processes answers to questions when they are pushed to a back end application such as Incident mgmt? We have come across a problem where the answers to our questions in SRM are pushed to the Incident in a random order - they are not sorted in any way. For example, in SRM I can have the following questions setup: Question 1 Question 2 Question 3 Question 4 Question 5 Those 4 questions are then mapped to be pushed back to the Notes field on the Incident form, however they come out as : Question 2: Answer 2 Question 1: Answer 1 Question 5: Answer 5 Question 3: Answer 3 Question 4: Answer 4 Although it may seem a small thing, it is really irritating for our support staff especially if there are lots of questions that build up to something...I have checked our questions mapping on the SRD's and they are in the right order when they appear in SRM to the end user - however they get messed up during their transfer to the back end application. Does anyone know how we can either put a sort order on the answers or if there is a way that we can instruct Remedy to process the answers? Any advice or assistance would be greatly appreciated. Many Thanks Brad_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
