I will modify the filter to exclude the QUERY Operation. Thanks for the Suggestion Rod!
I was looking at the workflow objects guide for the different operations but couldn't find it. Thanks again, Marcelo -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rod Harris Sent: Tuesday, December 07, 2010 7:56 PM To: [email protected] Subject: Re: Change Mgmt 7.0.03 Hi Marcelo, It does exist in both ITSM 7.03 and 7.6 In ITSM 7.6 t is restricted to not running in search mode by a run if of $OPERATION$ != "QUERY". I suggest that you should do the same to your ITSM 7.03. Rod On 8 December 2010 07:22, Martinez, Marcelo A <[email protected]> wrote: > Anybody running ITSM 7.0.03, can you verify a couple of items for me: > > Does Active Link CHG:CRQ:Risk_OnChangeRisk_LevelSetUserSpecified exists? > > Does the above AL fires in Search mode? > > > The reason I ask is because it was brought to my attention that when users > were searching for change tickets - say Risk Level 3 tickets - they would get > a significantly lower number than what actually was out there. My > reason/response to this was because when you perform a search by selecting > Risk Level 3 from the drop-down, the AL fires which sets a hidden field. > Therefore your search criteria includes the value of the hidden field set by > the AL . > > Last question, why does the above active link fire on Search mode, if not > really needed??? > > TIA, > Marcelo > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
