Hi Check for the filter which is build along with the SLA if it has milestone. It starts with zSLAGen**** which runs on SLA: Measurement form and does a push field action of SLA: Rule Event Occurrence (which has info about the milestone- time and date when it will fire)
In the push filed action you will get SLA_Time Scheduled (which has the time value which is calculated after get the difference between Holiday and Workdays) It look something like this $PROCESS$ Application-Bus-Time-Add $TIMESTAMP$ 7200 1 "$BTHolidays_tmp$" "$BTWorkdays_tmp$" You need to make changes in the above string. Change the value which is set by default when you create or build the SLA to the keyword as shown in bold. Hope this will help you With Best Regards Rajesh ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ramy S. Ayoub Sent: Sunday, December 12, 2010 12:24 AM To: [email protected] Subject: SLA Working Hours not working ** Dear List, Tired to configure the business segment and attached to the SLA and build it but its working 24X7 not the working hours any idea, it was working fine and no change only we build new SLA's AR Server 7.1 Patch 4 SLM 7,3 Best Regards, Ramy Ayoub _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
