List, I have a custom application that I integration with SLM. Created the Data Source, created all the workflow etc.... So far everything is working fine. I am in the process now of trying to change or start the SLA target and milestone data over. I went and filled out the "reset Goal for same request when" on the target data source and I also selected Yes on the actualy SLA target for allowing to reset the SLA goal.
However when I run the instance where it would reset it nothing happens. Iooked under the covers a little bit and saw there is a "Restart Now" value that was being set on SLM:Measurement so I tried that, and that did not work either. I was wondering if anyone either custome or OOB has had to reset a goal and how they did it. I did not want to change the dates and time through my own workflow but I will if I have to. I was hoping there was some OOB process or keyword that I might be missing. Any help is appreciated. ITSM 7.0.03 SLM 7.1 AR Server 7.1 Thanks, Kevin Begosh _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
