Posting for our HR dept, please do not contact me about this job, instead use the contact information below. ______________________________________________________________
Good Afternoon. Time Warner Cable based in Herndon, Virginia is presently seeking a Remedy/Software Developer for our OSS Group. Below is the job description. If you are interested, please email me directly with your resume and contact information. The Time Warner Cable Corporate office currently seeks a Software Engineer for our OSS (Operations Systems Support) Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. Essential Job Functions: The successful candidate would be responsible for alignment of service assurance processes for Trouble and Change Management with the corresponding technology enablement of workflow within Remedy ARS. This person will participate as a team member in streamlining processes and providing input to process governance committee members on enablement options within Remedy. Job Requirements: The successful candidate for this position will develop and deploy enhancements to the Network Operations Trouble/Change Management Ticketing system. The job calls for strong interpersonal skills to work with end-users to gather requirements, suggest solutions, troubleshoot problems and support business needs. The right candidate will also be well versed in reporting technologies and will be required to provide a framework for reporting on statistics evident in the Trouble tickets and Change requests from across TWC’s operations footprint. Responsibilities also include working with the Service Assurance team to identify integration-points into the Service Assurance systems for fault and performance management systems. Remedy platform responsibilities include development of complete applications, including forms, workflow, reports etc., within the BMC Remedy infrastructure allowing for maintainability and scalability across future releases. Job will also require functional and technical knowledge of Remedy to quickly implement new modules and upgrade existing modules. Required Qualifications: • At least 5 years experience with the Remedy ARS platform (6.x and later). • Experience with ARS Remedy architecture and its applications (HelpDesk/Change Modules) • Hands-on experience in one or more of the following technical areas: Systems S/W design, H/W integration, S/W development, Quality Assurance, System requirements and external integrations • Functional knowledge of Fault and Performance Management systems (Netcool etc) • Solid working knowledge of UNIX based OS platforms (Solaris, Red Hat) • 1+ years experience developing reports • Experience with HTML, ASP, Java a plus • Knowledge of PL/SQL, Oracle RDBMS, Unix, shell scripting Preferred Qualifications: · Strong technical leadership is preferred · ITIL Training Credits or ITIL Certification are desired · Proven experience in all phases of the software development cycle · Prior work experience in a Service Provider environment (Cable Industry) a plus · Functional knowledge of OSS platforms a plus Education and Experience: Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience. *Regards, * *Stella Lee* *Technical Recruiter, Talent Acquisition & Movement* *Time Warner Cable* 13820 Sunrise Valley Drive Herndon, VA 20171 703.345.1336 Direct/Voice 704.973.6183 Data (Right Fax) [email protected] [image: Clients:Time Warner Cable:TWC Brand Identity:_ 101020 TWC_Additonal_Logo_Libraries:101020_To_Client:101012_TWC_Logo_Library:101012_TWC_Logo_Library_Core:TWC_Logo_Library_Plum:TWC_Logo_Horiz_Plum:TWC_Logo_Horiz_Plum_Screen:TWC_Logo_Horiz_Plum_RGB_72.jpg] *For information about career opportunities at Time Warner Cable, please visit *timewarnercable.com/careers<http://www.timewarnercable.com/corporate/about/careers/default.html> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
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