Hello fellow listers, I had some questions regarding the flexibility of updating the underlying data when changes to the product catalog occur. The situation is that we have multiple sites across multiple operational companies (multi tenancy off). We are using ITSM 7.0 and occasionally our product/service catalog can change due to changing support models of our services. While this is not a daily occurrence, when it does happen it can take a bit of work to make those changes and then updating the referenced data. We were interested in being able to either create a tool or define a process that will make it easier/faster to make the changes to the product catalog entries as well as the associated data (routing rules, product categorization on the CI's, etc.). I was interested in hearing what others have done, problems encountered/overcome.
Thanks in advance, Jim Coryat Micron Technology Inc. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
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