DONE --- En date de : Lun 17.1.11, Frex Popo <[email protected]> a écrit :
De: Frex Popo <[email protected]> Objet: Re : Patching up a UAT remedy server. À: [email protected] Date: Lundi 17 janvier 2011, 15h42 When I say we removed everything I didn't mean the registry as well. --- En date de : Lun 17.1.11, Frex Popo <[email protected]> a écrit : De: Frex Popo <[email protected]> Objet: Patching up a UAT remedy server. À: [email protected] Date: Lundi 17 janvier 2011, 15h37 Dear listers, Somtime ago we sat up a remedy server for UAT testing. We copied the production database and the remedy server to two separate machines. We made all the necessary changes to the configuration files of all the services and we did the same to the workflow and data to remove any references to production. I am in the process of installing change on this UAT server. So I started by running the Patch11 server install. I click on agree to the licence agreement window and I get prompted with the name of the AR System server to overwrite. However, the name of the server I am getting is the production server rather than the UAT one. So I remove the production server name and enter the UAT server name, thinking it all fine. After going through all the subsequent screens I get to the last one and I am asked if I want to stop the following services that are currently running: BMC Remedy Email Engine - remedyprod BMC Remedy Flashboards server BMC remedy Action Request System Server The service(s) must be stopped before processing. Do you want to stop the service(s)? It looks like it is about to start shutting down the production server and start upgrading production instead, since the email engine and flashboard on the UAT server are set to manual. Anyone had this problem and any chance we can upgrade UAT with touching production? Kind Regards frex _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
