Hi Cindy, I am on V6 and it is not so bad. What happens if you run the same action in the RUT? Do you get the desired results? Sounds like there is a rogue active link there that comes later and is overwriting what the first active link is doing. Use ARS Log Display to capture the activity and have a look.
Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Basile, Cindy Sent: Wednesday, January 19, 2011 4:59 PM To: arslist@ARSLIST.ORG Subject: Set fields problem ** Hello, First off, I'm using Remedy V6 - I know, I know =) I am opening a WEB form via a URL - in the URL is the Change ID+ from a particular change control. I have an active link that is using a set fields to populate some fields on the WEB form on "window open/window loaded/display". The set fields IS getting the data from the correct Change control - the problem is that some of the fields are being populated with data from what should be mapping to other fields. I have an active link log and I can see the data being sent to the wrong fields, but it correctly mapped in the AL. For instance, Set-fields 536871283 = testbed testbed should be being populated with the association, but its being populated with the Requesters Name, 536871419, which is in the AL but not in the log. Now, if I open the WEB form as an administrator, the fields map correctly. Any help would be greatly appreciated! FieldList.Query([object Object], @, CHG:Change, 3, 2) Set-fields 536871431 = 1/1/4713 BC - (should not be displaying the BC date, just a date) Set-fields 536871078 = 1/21/2011 Set-fields 536871270 = FPI Set-fields 536871429 = test sar - please ignore Set-fields 536880913 = Set-fields 350400003 = Set-fields 350400002 = Set-fields 536871430 = Set-fields 536871283 = testbed testbed Set-fields 536871057 = Cindy Basile Set-fields 536871058 = Useruser Set-fields 536871055 = juser2 Set-fields 536871080 = truck driver Set-fields 536871094 = New Employee ARStateChange Complete : Current state is 1 Thank you, Cindy Basile Cindy Basile System Support Lead Financial Partners, Inc. 509-340-5480 CONFIDENTIALITY NOTICE: This e-mail transmission may contain confidential information. This information is solely for the use of the individual(s) or entity to whom or which it was intended. If not an intended recipient, any review, copying, printing, disclosure, distribution or any other use is strictly prohibited. If you have received this email in error, please immediately notify the sender by reply e-mail. Please delete this e-mail from your files if you are not the intended recipient. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
