FYI, I'm working with ColumnIT to get the defect re-opened....hopefully this will make it into patches for 7.5+
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, January 20, 2011 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: No Plans To Fix (SW00377001) Hi, This is something I have had to "fix" on the RRR|License side. It seems like this is happening to all READ-grants from a certain version of the AR Server. I can not understand how anyone could think that this is a client related issue, it is definitely an error on the server side!!! And it should be very easy to fix, as it is consistent and apparently part of an error in a sprintf-statement or something similar... Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > It is not a client defect, it is a SERVER defect..server 'User > Logging'..the > server doesn't properly log the license type allocated for Read users.. > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David > Sent: Thursday, January 20, 2011 10:05 AM > To: arslist@ARSLIST.ORG > Subject: Re: No Plans To Fix (SW00377001) > > > > ** > > Hi LJ, > > > > The defect was logged against the AR System 7.5.00 Remedy User client. > As > announced over a year ago, the Remedy User client is being discontinued. > Only business critical issues would be addressed in any patches to > existing > versions of the Remedy User client. > > > > Also, the defect was tentatively targeted to be considered in the 7.6.04 > release of AR System, but again only business critical issues would be > addressed around the Remedy User client and it was evaluated by BMC that > this was not of critical business impact. According to the defect, it > was > not ever assigned to be delivered in a patch - the target release was > always > the internal codename for the 7.6.04 release. > > > > Hope that helps answer your question. > > > > -David J. Easter > > Manager of Product Management, Remedy Platform > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as > a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing > Sent: Thursday, January 20, 2011 08:38 AM > To: arslist@ARSLIST.ORG > Subject: No Plans To Fix (SW00377001) > > > > ** > > WHAT???? > > > > Ok.here is the problem. I logged a support ticket with ColumnIT regarding > a > problem in 7.5 where when a Read user logs in, if you have user logging > turned on it shows garbage characters in the log where the word 'READ' > should appear. Column IT opens an issue with BMC. BMC recognizes it as a > Defect and opens Defect ID SW00377001 stating that it will be corrected in > a > later patch. Today I checked back to see if it was going into a 'soon' > patch and see that the defect is closed.I look at the details and see that > the classification of the defect is 'No Plans to Fix' > > > > I can't believe this.I go through all the effort to report a bug, they > recognize it as a bug, but close the defect saying they aren't planning on > fixing it?....what is this crap? > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
