All,
Does any one know of any Notification Rule or Preferences that can be
set for Incident Management to allow 'Assignee' field to be notified
each time on re-assignment of an existing Incident ticket within same
Assigned Group? Or does a custom workflow on HPD:HelpDesk and
NTE:SYS-NT Process Control has to be built to perform task each time on
re-assignment of ticket to a new person?
thanks
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