>From the error I would think the problem may be with a diary entry, lots of problems with copy and paste from other applications causing issues in diary fields in the past..I would personally focus my attention on any diary fields you have on the form.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Monday, January 31, 2011 11:50 AM To: [email protected] Subject: Re: RUT Error (update) ** I had three separate users on different machines experience the same error. The error has been narrowed down to one record. If the search includes that one record the error occurs. Any other records it does not. If I search on that record number I get a different error. 91 - RPC call failed, RPC cannot decode result. I have viewed the record on the db and don't see anything wrong with it. Data looks consistent without any weird characters. I have not looked yet for attachments so I don't know if the problem is there. So I have not decided what to do with it. I do use field 112 and might just take the data out of that field so users don't get it. Still concerned about the cause. If anyone has any ideas, please let me know. Thanks Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Monday, January 31, 2011 10:56 AM To: [email protected] Subject: Re: RUT Error ** Mark, If it is only that user on that machine (other users performing same action on same computer don't have problem), then I would recommend clearing out the arf and arv files. If all users on the machine are having problem then it may be a corrupted DLL, if same user has the problem on ALL machines, it may be a preference record problem. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Friday, January 28, 2011 9:04 AM To: [email protected] Subject: RUT Error ** Hi All & TGIF, I have a user who is getting the Remedy User Application has encountered a problem and needs to close error. Also getting The instruction at 0x73dd1a3 referenced memory at 0x000000004. The memory could not be read. ARS and RUT are both version 6.3 patch 20. This occurred when the user placed a name in a field and searched. Only happens on one customer form Any ideas on what the problem could be and how to correct? Thanks Mark _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _____ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
