Hi Folks, Back in the days of ARS 4.mumble, I developed a help desk application for my organization. At that stage of my development experience, I did not understand the issues surrounding modifying Remedy objects such as the User and Group forms. In my ignorance, I added fields, changed permissions and moved stuff around on the User and Group forms. I got lucky when we transitioned to ARS 5.1.2 and I simply imported all of my stuff to the new server. It worked!
Now I am more experienced and I understand the reasons why you don't modify the User and Group forms. As part of my plan to transition to 7.6, I had planned to create a form of my own to hold my additional fields and I would present them to my users through a join between my form and the User form. [You may remember that I ran into a slight problem with having too many "special" fields from the User form on my join form.] I figured this would be the best way to proceed since I was making very minimal changes to the User form. Now, as I read the "What's New in ARS 7.6.04" I see a description of the "Preserving customizations with overlays and custom objects". On the face of it, this sounds like it is designed to allow one to make changes to a BMC-supplied form such as the User form and still be relatively immune to collisions and upgrade problems. So I have two questions: - Am I understanding this new feature correctly and is it now an "ok practice" to modify the User form if I use the Overlay feature? - Is this the "best practice" method for accomplishing what I am trying to do? As a side discussion, are there performance issues with one method over the other? I recall in the back of my mind that updates to fields in the User form cause the User Cache table to be updated. Is that true and is it a performance issue? I presume it would still be true when using the Overlay method and not an issue when using the join method. I have already made a small time investment in implementing the join-form method but I am willing to scrap it in favor of the Overlay method if that is the way to go. I still want to do something similar with the Group form so now would be a good time for me to decide which way I should proceed. I appreciate any guidance you might have on these questions. Thanks. Larry Larry Robinson n...@ncsu.edu Office of Information Technology NC State University 919-515-5432 Voice Raleigh, NC 27695-7109 919-513-0877 FAX _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
