Have you attempted to use the new tool against environments other than your test environment yet?
Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 [email protected]<mailto:[email protected]> http://its.state.nc.us<http://its.state.nc.us/> E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Vaibhav Singhal Sent: Monday, January 31, 2011 8:01 PM To: [email protected] Subject: Re: Remedy Windows User Client 7.6.04--has anyone heard of client crashing errors? ** I have set up a new 7.6 environment, and for me 7.6 User Tool gets crashed - but only when m uploading big CSVs via Data Load Console. -Vaibhav ________________________________ From: Action Request System discussion list(ARSList) [[email protected]] On Behalf Of strauss [[email protected]] Sent: Tuesday, February 01, 2011 3:25 AM To: [email protected] Subject: Re: Remedy Windows User Client 7.6.04--has anyone heard of client crashing errors? ** Either I missed overwriting one, or it failed to cache/write one that I had entered, and it forked in the wrong direction, with no indication that it was going to do an overwrite until one mouse click before doing one. That is going to bite someone, HARD. I opened a ticket, since that is a dangerous defect. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Monday, January 31, 2011 3:35 PM To: [email protected] Subject: Re: Remedy Windows User Client 7.6.04--has anyone heard of client crashing errors? ** The 7.6.03 installer required me to retype all of the passwords into the installer (even though it should as having them already) before it would stop trying to do an overwrite. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of strauss Sent: Monday, January 31, 2011 3:14 PM To: [email protected] Subject: Re: Remedy Windows User Client 7.6.04--has anyone heard of client crashing errors? ** I'll test this once I get the suite installer to behave itself (if that is indeed possible). I am trying to upgrade an existing 7.6.03 install and the installer keeps trying to overwrite an existing ARSystem database, not upgrade it as is my intention. It finds it, validates it, tests credentials (SQL Server auth since this is on a 2008 R2 VM that isn't in a domain, using SQL Server 2008 on an adjacent VM), but then insists that it is going to overwrite it during installation. No way - that db already has all of the apps and sample data installed - it MUST be upgraded!!! It would appear that the 7.6.04 installer is just as fubar as the previous versions. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Meyer, Jennifer L Sent: Monday, January 31, 2011 11:28 AM To: [email protected] Subject: Remedy Windows User Client 7.6.04--has anyone heard of client crashing errors? ** Has anyone reported or heard of the Remedy Windows User Client v 7.6.04 repeatedly crashing? I installed it this morning, then uninstalled it, reinstalled it, uninstalled it again, deleted all associated files, folders, and registry entries, reinstalled it, restarted my computer, etc... ad nauseum. It seems to crash about 2 minutes and 30 seconds after opening. I haven't been able to keep it running for a straight 3 minutes-literally. Here's my PC information: Windows XP Professional V 2002, SP 3 Intel Core 2 Dual CPU T7500 @2.20 GHz 2.19 GHz, @GB RAM x86 Family 6 Model 15 Stepping 11, GenuineIntel Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 [email protected]<mailto:[email protected]> http://its.state.nc.us<http://its.state.nc.us/> E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ ::DISCLAIMER:: ----------------------------------------------------------------------------------------------------------------------- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. 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