Rick,
I don't want to bash support, but your point has merit.
Hopefully that was gentle enough.
Mike White
EMail michael.wh...@verizon.com<mailto:michael.wh...@verizon.com>
Office 813.978.2192
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, February 02, 2011 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: 7.6.03 dataimporttool userid validation issue (9093
error)
** You got a ticket resolved with BMC Support? I am impressed! Of course, you
probably did most of the heavy lifting yourself, right?
Rick
On Wed, Feb 2, 2011 at 9:07 AM, White, Michael W (Mike)
<michael.wh...@verizon.com<mailto:michael.wh...@verizon.com>> wrote:
**
LJ,
I just worked a ticket w/ BMC on this to be sure. Server-side dataimporttool
won't work for non-administrator userids if already logged-in to Remedy, which
is the case if you trigger the import via workflow. (Posting to clarify for
anybody who may be interested - it's painful to get a straight answer from BMC
support).
We have an application that needs Submitter set to the importing user, and we
want to keep Submitter-mode locked. As a workaround, we implemented a sed
script to edit a copy of the import map file, substituting $USER$ with current
userid; then use the map file copy instead of the original in the java call.
Cheesy, but workable.
Mike White
EMail michael.wh...@verizon.com<mailto:michael.wh...@verizon.com>
Office 813.978.2192
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of LJ
LongWing
Sent: Monday, January 31, 2011 3:06 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.6.03 dataimporttool userid validation issue (9093 error)
**
Mike,
For our server side import scripts we usually use an admin account to avoid
this type of error.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of White,
Michael W (Mike)
Sent: Monday, January 31, 2011 12:39 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: 7.6.03 dataimporttool userid validation issue (9093 error)
**
Arslist,
We upgraded from 7.0.1 to 7.6.3 about a week and a half ago
(Oracle 10g database on a Solaris 5.10 server).
We have a few applications that import external data to various
forms, controlled by records in a central form. User attaches external file to
control record and sets an "import" check-box field. A triggered Filter
detaches the file to our server and executes a script to run the import,
providing necessary arguments. In some applications, we use -u and -p import
options for userid and password. When we do, we're now seeing 9093 errors -
User is currently connected from another machine. Only for non-administrator
userids, regardless of fixed or floating write license type. Presumably it's
due to the IP addresses of the user's workstation and our server.
We're tried the -v option to "force override" (Integration
Guide, p. 243), but it didn't seem to have any affect.
By any chance, have any of you seen this behavior? Thanks in
advance for any light you can shed...
Mike White
EMail michael.wh...@verizon.com<mailto:michael.wh...@verizon.com>
Office 813.978.2192
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