Thanks David. Now I don't have to look for my notes tonight. :-)
________________________________ From: "Easter, David" <[email protected]> To: [email protected] Sent: Thu, February 3, 2011 11:55:17 AM Subject: Re: version question ** The challenge with version numbering now is that the version numbers are determined at a Suite level and not at a product level – at least for products within the IT Service Management Suite. So versioning now represents the significance of the Suite and not necessarily the significance of any particular component within the Suite. This is the reason why you saw a shift of AR System 8.0.00 back to 7.6.03 to align with the ITSM Suite itself. Looking at it that way, the ITSM Suite 7.6.03 was an incremental increase in business value and capabilities as compared to ITSM Suite 7.6.00. The ITSM Suite 7.6.04 is an incremental increase in business value as compared to the ITSM Suite 7.6.03. As compared to the ITSM Suite 7.5.00, 7.6.04 is a significant increase in business value but without major changes to the themes introduced within the 7.x releases. If you compare 7.6.04 to the ITSM 6.x releases, you’ll see a major shift in themes – e.g. moving to ITIL best practices and out-of-the-box processes that enable customers to follow those best practices. I realize this is still somewhat of a nebulous answer, but I’ll finish up with a strong suggestion that an organization should always attempt to move to the latest version of the Suite possible. Putting the effort into moving to a release that is already a C-1 or C-2 release will result in reduced business value for your organization as you’ll be unable to take advantage of the latest advances in processes, technologies and business enablers found in the latest version of the product. In addition, you’ll be facing a shorter support lifecycle, putting your organization at risk if your release moves to C-3 status more quickly than your current upgrade cadence. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From:Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ars Lister Sent: Thursday, February 03, 2011 09:00 AM To: [email protected] Subject: Re: version question ** Hi Marcelo, Last summer, BMC Remedy was supposed to release version 8 which would have been a new release. However, they decided to change their numbering conventions and released what would have been version 8 as 7.6.03 instead. I was on a webinar with them regarding the new release and they made that announcement. I have the details of what their new numbering convention is supposed to indicate in some notes that I have yet to locate, but as soon as I do, I will share. In the meantime, there are several BMC people on this listserv that may be able to enlighten us all... KP ________________________________ From:"Martinez, Marcelo A" <[email protected]> To: [email protected] Sent: Wed, February 2, 2011 5:14:44 PM Subject: version question In regards to ITSM, what is the difference between a version change, a release change, and a maintenance release change? Assuming that a version change is a major change to the application... but what does it entail? What is considered a release change (i.e. going from 7.5.03 to 7.6.00)? I'm currently trying to convince my management upgrade to version 7.6.0x ....but why? Why go to 7.6.0x instead of 7.5.0x? I may also add that I'm doing an analysis of all the "what's new" documentation.. Hopefully someone can shed some light on how it is decided to change the release numbering instead of the maintenance release number.. Thanks Marcelo Martinez _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"__attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
