Hi Misi, Thanks for reply. I made sure that DB names are correct however simple set fields actions does not work for translating DB field names to values.
Eric Roys has provided a solution on BMCDN which works exactly the way I wanted it to work(although needed to modify a bit to suit my requirements..but provides a good framework to start from)...sharing it with list.. http://communities.bmc.com/communities/docs/DOC-13083 Thanks Eric! Regards, Chintan. --- On Wed, 2/9/11, Misi Mladoniczky <m...@rrr.se> wrote: From: Misi Mladoniczky <m...@rrr.se> Subject: Re: Building Data-driven Notification templates To: arslist@ARSLIST.ORG Date: Wednesday, February 9, 2011, 11:25 PM Hi, Apparently something is wrong with the Set-Fields action. Maybe it has reverted to CURRENT TRANSACTION. Re-examine the search-qualification and the assign string. Enter the assign-string again by choosing each field from menus instead of typing them. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi all, > > I will try to keep this simple. > > I have a Form A with fields $Email Body$, $Problem Summary$, $Problem > Description$. > > I have Form B which holds values on how to build content for $EmailBody$ > on Form A. > > Value on Form B: > "Problem Summary: "+$Problem Summary$+" > Description: "+$Problem Description$. > > Now, I use a filter which does the following > > 1. Set fields on Email Body on Form A from Form B. > So Email Body= "Problem Summary: "+$Problem Summary$+" > Description: "+$Problem Description$. > 2. Then I have a "Notify" action that would use $Email Body$ as the > Body of email to be sent out. > > The problem I am facing here is Email Body is not expanding. In outgoing > email, I see the value of body as > > "Problem Summary:"+$Problem Summary$+" Description: "+$Problem > Description$ > > instead of > > "Problem Summary: ABC Description: Description of ABC Problem". > > Basically, the fields ID are not replaced by actual values. > > Any help is greatly appreciated. We want to do this using workflow and not > through email engine templates. > > Thanks > Chintan. > > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
