Greetings List! I tried searching the archives for this, but always came up with too much or not enough, so I must not be searching for the right thing.
Basically, I have add a "From" field to our ARS version 6.3 "AR System Email Template" form so that the "From" can be set without needing to make changes in AR Admin client. The end result is going to be to give managers of departments the ability to maintain their own notifications (they update an interface, it pushes values and HTML templates to the AR System Email Template form, and those values are used in the notification Filter/Escalation). While this currently works great for hardcoded values (e.g. [email protected]), its not working so great for dynamic values (e.g. $User's Email$)- it is coming out "from" $User's [email protected] - I mean, it is this exactly, not being translated to the value on the Form in the 'User's Email' address field. If a Manager changes their mind (again) and changes from a dynamic value to a hard value (or vice verse), I have to keep going into AR Admin to change How do I essentially do a "double dynamic", to make it recognize the value as a Field variable instead of a solid value? Maybe I am going about this the wrong way? I thought of doing a push back to the Template, but would prefer not to, as I don't want to risk two users activating the same notification at the same time, and the "External" Function isn't available (only Keywords and fields) Any thoughts? As always, thank you all so much in advance for any help you can provide! Thanks in advance for your help! Shawn Stonequist Remedy 6.3 EMNS _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
