I don't know about 1., but on 2. you can select to use the 32-bit jvm for Email if you need MAPI, or the Developer Studio if you need OLE. You can still select to use the 32-bit JVM for the plugin server, which was the ONLY option on 7.6.03. You just need to have both the 32-bit and 64-bit JDKs installed before you start; the 7.6.0x installer automatically detects the paths to both versions. You get the same choice of JVMs when you get to mid-tier in the install, in case your web server is still 32-bit.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Thursday, February 17, 2011 10:03 AM To: [email protected] Subject: Remedy 7.6.04 and Hyperthreading, MAPI ** Good morning, I'm building out the specs for my new servers for my upgrade to 7.6.04, and I've got a few questions that don't seem to be answerable by looking at the Compatibility Matrix or BMC's knowledge base. If anyone could help me answer these I would greatly appreciate it. 1. Can AR System leverage Intel's hyperthreading technology? I know this is a simple thing to turn off if it doesn't work, but using it would require us to purchase more RAM than if we didn't use it, and I'd prefer to use it because of the performance gains if possible. 2. The Compatibility Matrix states that if you use a 64-bit JVM, you can not use MAPI for the Email Engine. Does this mean that I should get a 32-bit OS and do everything at 32-bit, or just that I can do everything 32-bit except for the JVM, in order to process MAPI emails? If you have experience with this I would greatly appreciate hearing about it. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
