You can do this using SQL and Even through Import SQL: You need to create a query for updating the ticket from back end.(Remember arsystem stores the date in EPOC style i.e in Interger format)
Import You can export the ticket say just the ticket id and the entry id and reimport it using arimport with update old with new record option checked. This is easlier in case you need to popluate different date in the resolved field. Note : Check for notification thier is posibility that it might tigger again. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, February 20, 2011 5:41 PM To: [email protected] Subject: How to change Resolved date of Closed Incident ** Hi there, Version 7.1 In Incident management, one ticket is raised and then it resolved and closed. Now management's requirement is that we have to change the resolved date. Is there any option we can change the resolved date. Can we do it by using any SQL Query or any other way. Thanks in advance. Thanks & Regards Amanullah DISCLAIMER:"This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons." _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
