Any idea when this patch may be made available and what are the fixes slated
to be implemented as a part of this patch for both the ITSM and other
applications as well as the AR Server?????
Sometimes I wish BMC Support site had the ability to have its support users
view a dynamic list of:
1) SW defects that are scheduled to be addressed and fixed
2) Enhancements and New Features that would be implemented
3) Known open issues that will not yet be addressed
4) Tentative Release Date (with regular updates to it is subject to change)
in at least the next immediate patch or two... The reason I use the word
dynamic is some of this information may be subject to change as the release
date of a patch approaches..
This would add so much value to some of the KB viewers when they find that
some issue they are dealing with is a known issue, and may not need to even
call the Helpdesk or create a ticket if all this kind of information was
already readily available. It may have cut the "when will this known issue
be fixed" kind of calls by at least 25% or more if that is the extent of
usage of the BMC knowledgebase..
Joe
-----Original Message-----
From: Pruitt, Christopher (Bank of America Account)
Sent: Wednesday, March 09, 2011 9:34 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developers Studio - Error
It turns out this was a known issue that will be corrected as part of 7.6.04
SP1 (which has not been released yet). It was part of Defect SW00389256.
Christopher Pruitt
Business Consulting III
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com
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-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of vikram_k
Sent: Wednesday, March 09, 2011 12:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developers Studio - Error
hi,
Yes sure you do.. Also it will be nice to check whats changed in the GLSQL
call from previous version to this version to understand better :)
Thanks,
Vikram
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