Dmitry: IIRC, there's a tech note in BMC's knowledge base that may help here. Search for AIS. Also, there's something in the Release Notes about a known AIS error that might be relevant.
HTH, --Phil -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Thursday, March 10, 2011 11:49 To: arslist@ARSLIST.ORG Subject: Re: Problem installing russian ARS/ITSM 7.6.04 on 64bit Win2008/MS SQL 2008 Try updating the hosts file with the actual IP to server name like 192.168.0.110 remedy If remedy is already mapped to localhost then remove it -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug78 Sent: 10 March 2011 16:20 To: arslist@ARSLIST.ORG Subject: Problem installing russian ARS/ITSM 7.6.04 on 64bit Win2008/MS SQL 2008 We use the Amazon.com virtual infrastructure services for our test environment. The server is: CPU: Intel Xeon - E5430 RAM - 7,5 Gb OS: 64-bit Windows Derver Datacenter 2008 SP2 Regional settings - Russian. DBMS: MS SQL 2008 64-bit; we use UTF8 for Remedy Database. ARS 7.6.04 installs ok, but right after we install the Atrium Core we get the following error, when trying to open the Impact Simulator from the Atrium Console: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server. When trying to open/create vendor forms we can see only the following plug-ins in the list: REMEDY.ARDBC.SERVER.ADMINISTRATION REMEDY.ARDBC.FLASHBOARD.FORM and we get the same error (8760), if the form uses the different plug- in. The logs are ok, no errors and plugin server starts ok either. We tried both 1.5 and 1.6 Java versions 32 and 64 bits, but the error remains the same. We tried to switch off the windows firewall - no chance, didn't help. Now the firewall is on, with the corresponding plugin ports opened - didn't help. Here is the AR.CFG file: >>>>>>>>>>>>>>>>>>>ar.cfg start>>>>>>>>>>>>>>>>>>>>>>> Server-Name: remedy Server-directory: d:\Program Files\BMC Software\ARSystem\ARServer\Db Multiple-ARSystem-Servers: T Register-With-Portmapper: T TCD-Specific-Port: 0 Alternate-Approval-Reg: T Currency-Ratio-Client-Refresh-Interval: 60 Homepage-Form: AR System Customizable Home Page Locale-List: en;ru Required-Field-Identifier: * Required-Field-Identifier-Location: 1 Db-name: ARSystem Db-user: REMEDY\Administrator Db-Character-Set: UTF-16 Sybase-Server-Name: REMEDY SQL-Secure-Connection: T Db-password: E6kjDDx4R6+6v7GEqhYzoMA2EPepg3RzBwVv0SXXLdoBxxxp446F9UslhXpvYDIupQ/a3T +YcWk/ZcMfpUnYch13Hn0lILZ2OGvW1wwMqzf/i8nSUJf13A== DSO-User-Password: SPVOqIkBv85XYz3LxZ +uH3si96TaWfOxs5h0JVo3e2mdw9CPYSDvFznnjBc7HgKnNj9m6WC3OSyaTvh1vKo4gLEbvwfX +G0PTacizdZIO5QmOraMH3P56Q== Full-Text-Configuration-Directory: d:\Program Files\BMC Software \ARSystem\ftsconfiguration\conf Full-Text-Collection-Directory: d:\Program Files\BMC Software\ARSystem \ftsconfiguration\collection Application-Enable: T Approval-RPC-Socket: 390680 AE-Log: OFF AE-Trace: OFF Filter-Api-Timeout: 180 Private-RPC-Socket: 390601 1 1 Private-RPC-Socket: 390603 1 1 Private-RPC-Socket: 390620 2 12 Private-RPC-Socket: 390621 5 16 Private-RPC-Socket: 390635 2 8 Private-RPC-Socket: 390680 2 2 Load-Shared-Library-Path: d:\Program Files\BMC Software\AtriumCore\cmdb \server64\bin Plugin: ardbcconf.dll Plugin: reportplugin.dll Plugin: ServerAdmin.dll Plugin: FlashboardObject.dll Plugin: "d:\Program Files\BMC Software\ARSystem\arealdap\arealdap.dll" Plugin: "d:\Program Files\BMC Software\ARSystem\ardbcldap \ardbcldap.dll" Plugin: "d:\Program Files\BMC Software\ARSystem\approval\bin \arapprove.dll" Plugin: "d:\Program Files\BMC Software\AtriumCore\cmdb\server64\bin \libcmdbconsolefilterapi7603.dll" Plugin-Loopback-RPC-Socket: 390626 Plugin-Path: d:\Program Files\BMC Software\ARSystem Plugin-Path: d:\Program Files\BMC Software\ARSystem\pluginsvr Plugin-Path: d:\Program Files\BMC Software\ARSystem\arealdap Plugin-Path: d:\Program Files\BMC Software\ARSystem\ardbcldap Plugin-Path: d:\Program Files\BMC Software\AtriumCore\cmdb \server64\bin Load-Shared-Library: cmdbsvr7603_win64.dll CMDB-Inline-Normalization: F CMDB-Install-Directory: d:\Program Files\BMC Software\AtriumCore\cmdb RE-Log-File-Location: d:\Program Files\BMC Software\AtriumCore\Logs Server-Plugin-Alias: ARSYS.ARF.REGISTRY ARSYS.ARF.REGISTRY remedy:9999 Server-Plugin-Alias: ARSYS.ARDBC.REGISTRY ARSYS.ARDBC.REGISTRY remedy: 9999 Server-Plugin-Alias: ARSYS.ARDBC.ARREPORTENGINE ARSYS.ARDBC.ARREPORTENGINE remedy:9999 Server-Plugin-Alias: ARSYS.ARF.QUERYPARSER ARSYS.ARF.QUERYPARSER remedy:9999 Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE ARSYS.ALRT.WEBSERVICE remedy:9999 Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE remedy: 9999 Server-Plugin-Alias: ARSYS.ARF.FTS ARSYS.ARF.FTS remedy:9998 Server-Plugin-Alias: BMC.FILTERAPI.NORM.ENGINE BMC.FILTERAPI.NORM.ENGINE remedy:9555 Server-Plugin-Alias: AIS.FILTERAPI AIS.FILTERAPI remedy:9556 Server-Plugin-Alias: BMC.ARDBC.ATRIUM.API BMC.ARDBC.ATRIUM.API remedy: 9556 Server-Plugin-Alias: DSM.FILTER DSM.FILTER remedy:9556 Server-Plugin-Alias: BMC.ARDBC.DEPRECATION.PLUGIN BMC.ARDBC.DEPRECATION.PLUGIN remedy:9556 Server-Plugin-Alias: BMC.FILTERAPI.NOE BMC.FILTERAPI.NOE remedy:9556 Server-Plugin-Alias: BMC.FILTERAPI.EVENT_ENGINE BMC.FILTERAPI.EVENT_ENGINE remedy:9556 Cache-Mode: 0 Default-Web-Path: http://remedy:8080/arsys Plugin-Log-Level: 100 Full-Text-Disable-Searching: T Remedy-App-Service-Password: XXX Mid-Tier-Service-Password: XXX Debug-mode: 131120 Log-Form-Selected: 0 >>>>>>>>>>>>>>>>>>>ar.cfg end>>>>>>>>>>>>>>>>>>>>>>> Here is the extract (final part) from arplugin.log: >>>>>>>>>>>>>>>>>>>arplugin.log start>>>>>>>>>>>>>>>>>>>>>>> <PLGN> <TID: 004744> <RPC ID: 0000000000> <Queue: Dispatcher> <Client- RPC: 000000> /* Thu Mar 10 2011 15:58:08.7310 */<BMC.ARF.CMDBCONSOLE> <FINEST> fastServerMin: 0, listServerMin: 0. <PLGN> <TID: 004744> <RPC ID: 0000000000> <Queue: Dispatcher> <Client- RPC: 000000> /* Thu Mar 10 2011 15:58:08.7310 */<BMC.ARF.CMDBCONSOLE> <FINEST> pluginThreadMax: 1. <PLGN> <TID: 004744> <RPC ID: 0000000000> <Queue: Dispatcher> <Client- RPC: 000000> /* Thu Mar 10 2011 15:58:08.7310 */ CreateRPCQueue(min=1, max=1, rpc=390695, queueIndex=1, queueData=0) <PLGN> <TID: 004744> <RPC ID: 0000000000> <Queue: Dispatcher> <Client- RPC: 000000> /* Thu Mar 10 2011 15:58:08.7320 */ CreateRPCQueue(min=1, max=1, rpc=390695, queueIndex=2, queueData=0) <PLGN> <TID: 004744> <RPC ID: 0000000000> <Queue: Dispatcher> <Client- RPC: 000000> /* Thu Mar 10 2011 15:58:08.7360 */ CreateRPCQueue(min=5, max=5, rpc=390695, queueIndex=3, queueData=3) <PLGN> <TID: 004744> <RPC ID: 0000000000> <Queue: Dispatcher> <Client- RPC: 000000> /* Thu Mar 10 2011 15:58:08.7360 */ CreateRPCQueue(min=1, max=1, rpc=390695, queueIndex=4, queueData=1) <PLGN> <TID: 004744> <RPC ID: 0000000000> <Queue: Dispatcher> <Client- RPC: 000000> /* Thu Mar 10 2011 15:58:08.7360 */ CreateRPCQueue(min=1, max=1, rpc=390695, queueIndex=5, queueData=2) <PLGN> <TID: 003996> <RPC ID: 0000000000> <Queue: Dispatcher> <Client- RPC: 000000> /* Thu Mar 10 2011 15:58:08.8530 */<BMC.ARF.CMDBCONSOLE> <FINEST> In ARPluginCreateInstance <PLGN> <TID: 003996> <RPC ID: 0000000000> <Queue: Dispatcher> <Client- RPC: 000000> /* Thu Mar 10 2011 15:58:08.8530 */<BMC.ARF.CMDBCONSOLE> <FINEST> Leaving ARPluginCreateInstance <PLGN> <TID: 002576> <RPC ID: 0000000000> <Queue: Dispatcher> <Client- RPC: 000000> /* Thu Mar 10 2011 15:58:08.8940 */ <ARSYS.ARDBC.CONFIGFILE> <FINEST> Entering ARPluginCreateInstance <PLGN> <TID: 002576> <RPC ID: 0000000000> <Queue: Dispatcher> <Client- RPC: 000000> /* Thu Mar 10 2011 15:58:08.8940 */ <ARSYS.ARDBC.CONFIGFILE> <FINEST> Leaving ARPluginCreateInstance <PLGN> <TID: 002576> <RPC ID: 0000000000> <Queue: Dispatcher> <Client- RPC: 000000> /* Thu Mar 10 2011 15:58:08.8950 */ <REMEDY.ARDBC.SERVER.ADMINISTRATION> <FINEST> ARDBCPluginCreateInstance Starts <PLGN> <TID: 002576> <RPC ID: 0000000000> <Queue: Dispatcher> <Client- RPC: 000000> /* Thu Mar 10 2011 15:58:08.8950 */ <REMEDY.ARDBC.SERVER.ADMINISTRATION> <FINEST> CreateInstance Control server: remedy and Control user: Remedy Application Service <PLGN> <TID: 002576> <RPC ID: 0000000000> <Queue: Dispatcher> <Client- RPC: 000000> /* Thu Mar 10 2011 15:58:08.8960 */ <REMEDY.ARDBC.SERVER.ADMINISTRATION> <FINEST> CreateInstance ARInitialization ReturnCode = 0 <PLGN> <TID: 002576> <RPC ID: 0000000000> <Queue: Dispatcher> <Client- RPC: 000000> /* Thu Mar 10 2011 15:58:08.8960 */ <REMEDY.ARDBC.SERVER.ADMINISTRATION> <FINEST> CreateInstance ends with returnCode = 0 <PLGN> <TID: 002576> <RPC ID: 0000000000> <Queue: Dispatcher> <Client- RPC: 000000> /* Thu Mar 10 2011 15:58:08.8970 */<ARSYS.ARDBC.LDAP> <FINEST> Entering ARPluginCreateInstance <PLGN> <TID: 002576> <RPC ID: 0000000000> <Queue: Dispatcher> <Client- RPC: 000000> /* Thu Mar 10 2011 15:58:08.8970 */<ARSYS.ARDBC.LDAP> <FINEST> Leaving ARPluginCreateInstance <PLGN> <TID: 002576> <RPC ID: 0000000001> <Queue: ARDBC > <Client- RPC: 390695> /* Thu Mar 10 2011 15:58:10.6630 */+GLEWF ARDBCGetListEntryWithFields -- vendor ARSYS.ARDBC.CONFIGFILE table @ <PLGN> <TID: 002576> <RPC ID: 0000000001> <Queue: ARDBC > <Client- RPC: 390695> /* Thu Mar 10 2011 15:58:10.7250 */ <ARSYS.ARDBC.CONFIGFILE> <FINEST> Entering ARDBCGetListEntryWithFields <PLGN> <TID: 002576> <RPC ID: 0000000001> <Queue: ARDBC > <Client- RPC: 390695> /* Thu Mar 10 2011 15:58:10.7250 */ <ARSYS.ARDBC.CONFIGFILE> <FINEST> Entering ConfigListFromFile (d: \Program Files\BMC Software\ARSystem\conf\ar.cfg) <PLGN> <TID: 002576> <RPC ID: 0000000001> <Queue: ARDBC > <Client- RPC: 390695> /* Thu Mar 10 2011 15:58:10.7250 */ <ARSYS.ARDBC.CONFIGFILE> <FINEST> Leaving ConfigListFromFile <PLGN> <TID: 002576> <RPC ID: 0000000001> <Queue: ARDBC > <Client- RPC: 390695> /* Thu Mar 10 2011 15:58:10.7250 */ <ARSYS.ARDBC.CONFIGFILE> <FINEST> Leaving ARDBCGetListEntryWithFields <PLGN> <TID: 002576> <RPC ID: 0000000001> <Queue: ARDBC > <Client- RPC: 390695> /* Thu Mar 10 2011 15:58:10.7250 */- GLEWF OK <PLGN> <TID: 002576> <RPC ID: 0000000002> <Queue: ARDBC > <Client- RPC: 390695> /* Thu Mar 10 2011 15:58:10.7670 */+CT ARDBCCommitTransaction -- vendor ARSYS.ARDBC.CONFIGFILE <PLGN> <TID: 002576> <RPC ID: 0000000002> <Queue: ARDBC > <Client- RPC: 390695> /* Thu Mar 10 2011 15:58:10.7670 */- CT OK >>>>>>>>>>>>>>>>>>>arplugin.log end>>>>>>>>>>>>>>>>>>>>>>> What may be the reason? Please help! Regards, Dmitry Baryshnikov ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
