Just to give you some ideas
We currently generate a task group from a Change Ticket.
We use workflow filters
1. PushTo TMS:TaskFlowBuilder
2. set a temp field on the change ticket with $PROCESS$
Application-Generate-GUID TMS
3. push fields to TMS:TaskGroup Template where 'InstanceId' = "<task
group number>"
If you log the activities that occur when you create a task associated
to an incident you should be able to capture all the workflow that
occurs for Incident.
I imagine it is somewhat similar to the above activity for changes.
Contact me directly if you would like to discuss.
ARS 7.1 P7
Kimberly Santana
Sr. Programmer Analyst
Oracle
On 3/15/2011 10:43 PM, Guillermo Alfredo Torres Barron wrote:
H dear listers
I need to create a Task for a Incident using a Push Field. Can I do Push Field
directly to TMS:Task or is there a form like HPD:IncidentInterface_Create to
create a Task??
I have AR Server 7.6.03 and ITSM 7.6.03
Thanks in advance
Greetings from Mexico City
__________________________________________
Atentamente
Guillermo Alfredo Torres Barrón
Proyectos ARS Remedy
Grupo Financiero Banorte
Calzada de Tlalpan #2980, Col. Ejidos de
Santa Ursula Coapa, C.P. 04850
México, D.F.
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