I figured it out myself (can you see the egg dripping off my face ...!) Low priority emails from outlook into remedy come in with priority -1.
thanks for listening ... :) Sharon From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sharon Menachem Sent: Tuesday, March 29, 2011 3:49 PM To: [email protected] Subject: Low Priority Incoming emails rejected ** Hi All, Incoming email messages sent from Outlook to ARS 7.5 patch 3 using mapi are rejected with the error: Value does not fall within the limits specified for the field; (0 - 100) : 18096 Field 18096 is the Priority field and it is set with minimum value 0 maximum 100. Does anyone know what the value is for low priority emails? Alternately if anyone has a different min/max can you share what the field limits of 18096 on the AR System Email Messages form is set to. Thanks, Sharon _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

