I figured it out myself (can you see the egg dripping off my face ...!)

Low priority emails from outlook into remedy come in with priority -1.

thanks for listening ... :)

Sharon

From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Sharon Menachem
Sent: Tuesday, March 29, 2011 3:49 PM
To: [email protected]
Subject: Low Priority Incoming emails rejected

**
Hi All,

Incoming email messages sent from Outlook to ARS 7.5 patch 3 using mapi are 
rejected with the error:
Value does not fall within the limits specified for the field;  (0 - 100) : 
18096

Field 18096 is the Priority field and it is set with minimum value 0 maximum 
100.

Does anyone know what the value is for low priority emails?

Alternately if anyone has a different min/max can you share what the field 
limits of 18096 on the AR System Email Messages form is set to.

Thanks,

Sharon

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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