Dear List, Am working on a older version 6.3 patch 24 on Oracle 9i Just got a requirement, so thought of listing out to the experts out here
We have a HTML formatted mail which are being send to the end user. Now the requirement is :- Say Service Desk assings the ticket to the Group A and this Group A already have a list of ticket which are being worked upon say 10 open tickets. When a new ticket comes in to this group a mail should trigger to the user saying the ticket will be attended to in so and so time. The scenario is if one ticket takes approx say 20 minutes to work upon the 11th ticket should send in a time say 11*20 i.e 220 minutes so the end user should get a mail saying your call will be attended in 220 minutes.(20 minutes is not a realtime figure but taking 20 minutes a becnhmark time for resolution) Any idea how can this be done With Best Regards Rajesh _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
