Andrew, I had this problem when I upgraded from 7.1 to 7.5, turned out to be a problem with the upgrade that some of the forms didn't update properly. To figure it out I had to turn on plugin logging (via cfg file) and launch the console.there were errors in there, I re-imported the form from def and everything worked fine.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Tuesday, April 05, 2011 10:26 PM To: [email protected] Subject: Re: No data loaded for Server Information on User tool 7.5.0/7.6.03 ** This may not be happening for several reasons... I have had this fail on me for one of these several reasons.. 1) Incorrect configuration of the plugin in the ar.conf (ar.cfg) file.. 2) Failure of workflow related to the Server Information page from being installed for whatever reasons. It did happen to me once.. 3) Incorrect configuration in the armonitor.conf (armonitor.cfg) file that starts the plugin server such as a wrong server name or one that does not resolve to the servers IP Address.. There were a few more instances where this has failed for me but I do not recall them all right now but this should be a good starting point for you to check.. Joe From: Andrew Fremont <mailto:[email protected]> Sent: Monday, April 04, 2011 7:31 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: No data loaded for Server Information on User tool 7.5.0/7.6.03 ** Hi List. We can't see any data on the the Server Information. The form is just empty when viewing from the user tool 7.5/7.6.03. Home-->AR System Administration-->AR System Administration Console--> System->General-->Server Information I have to use the old admin tool, 7.0.1 to check the data, but some of the 7.5 settings are not visible on this old admin tool version. Any advice. AR Sever 7.5.0 P006 SQL - Oracle 10.2.0.4.0 Thanks, Andrew _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
