Hi Randy, A few comments:
1. BMC efforts around meeting Section 508 guidelines have been focused on the web client, so I expect that the web client will work better with assistive technologies like JAWS than the Remedy User client. 2. Our testing has found that JAWS 12 is not backwards compatible with previous versions - thus you should use only JAWS versions that are listed in the compatibility matrix for the version you're on. In this case, AR System 7.5.00 was successfully tested against JAWS 7.0.1 on Internet Explorer 6.0. In AR System 7.6.04, this has been updated to JAWS 11 on Internet Explorer 7 or 8. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mckinnish, Randy Sent: Monday, April 11, 2011 10:30 AM To: [email protected] Subject: Remedy WUT and JAWS 12.0 ** Listers, I am trying to see if anyone else has encountered issues with the Remedy Windows user tool when using the JAWS 12.0 screen reading software. The Remedy user tool is 7.5 patch 6 running on a Windows 7 (32 bit) client. The JAWS software is the latest release for Win 7 (12.0.525). The behavior we're seeing is like this; The JAWS software seems to be fine in most fields on our forms that use menus for the values to be returned. It takes issue with selection fields where the drop down choices are attributes of the field and not contained on another form as a menu attached to the field. It throws a generic error stating that the Remedy tool has stopped working and you have to close the program out. The user tool has been uninstalled and reinstalled and the user has been granted full admin rights on the machine in question. I have looked at the permissions of the user account and nothing has been changed there. If anyone has seen anything like this before, I would appreciate any thoughts or input in the matter. Thank you Randy Mckinnish Technical Systems Developer Compass Group The Americas Division DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
