Query your 'main form' (incident,change,service-request,custom???) Query for first ticket created after 1/1/2010 (get the number)
Query for first ticket created after 1/1/2011 (get the number) Subtract 2nd-1st / 365 Then publish your daily volume. I am wondering if anybody is over 100,000 daily. How many > 10,000 daily??? Anybody under 100 daily on the main form? Also - has anybody passed 1billion total in any form??? I will buy a drink at WWRUG for the person/remedy team with the most :) -John Sent from my iPhone _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
