Since SLM does not come integrated out of box with TMS:Task, we created a virtual SLA in such a way that depending on the priority of the task, there's a lead time that gets associated with the task. Once the status of the task goes to "Work in Progress", Scheduled Start Date is set to Timestamp and the Scheduled End Date is set to Timestamp + the variable that was associated with the task based on the priority selected. If the status changes to "Pending", we track this time and then once it goes back to "Work in Progress" again, we update the Scheduled End Date accordingly. Right now, everything works fine. However, we discovered that those variables "Lead Time" assigned based on the priority selected, need to be based on Business days and not calendar days. How can we go about factoring in Sat and Sun in our lead Time?
When the priority of the task is High: lead time is set to 20 days Medium: lead time is set to 15 days Low: lead time is set to 10 days _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
