Andrew is correct. However those that work on the service requests (i.e. those that modify data that they did not submit themselves) would require a fixed or floating license. This would be obtained through purchase of the Service Management Specialist user license bundle. The ability is also included with purchase of the ITSM Suite user license bundle.
-David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andrew C Goodall Sent: Wednesday, April 27, 2011 05:26 PM To: [email protected] Subject: Re: BMC SRM 7.6.00 LIC ** End users submitting requests from SRM do not consume a fixed or floating license, the ctm:people and user record will reflect a read license. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> | ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mohamed Abdelaziz Sent: Wednesday, April 27, 2011 7:11 PM To: [email protected] Subject: BMC SRM 7.6.00 LIC Does anyone know if BMC SRM app require user fixed and/or floating licenses? All the permissions that are related to the tool and available on CTM:People do not require licenses. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
