Amanullah, If I wasn't on my way to the NY Auto show, I'd link you, but if you have access to BMC Documentation, you can get more than enough info from the E-mail User Guide. You have to create a template for the e-mail engine and the e-mail must be written in a way to work with that template. Once the e-mail comes in, the engine will parse it and put the information in the fields specified in your template and push to the HPD Interface Create form. Make sure that you have either an Assigned Group / Organization/Company mapped in the template OR an auto assignment based on some other criteria or else you will get the "No groups were found using automated routing" error.
Hope this helps! Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Saturday, April 30, 2011 5:24 AM To: [email protected] Subject: Auto logging of Incidents from user Emails Hi there, Version 7.1 Which documents or guide lines of BMC is available regarding "Auto logging of Incidents from user Emails", How templates can be configured that when user will send email to BMC Remedy Application, it automatically generate incident in incident management. Any idea please share. Thanks & Regards Amanullah DISCLAIMER:"This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons." _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
