Hello
We are in the process of adding a number of new SRD's to our service request
management system. We are on SRM version 2.2.004 and are looking for a template
or some type of document/guidelines that we could offer our I.T. leads so that
they can request a new SRD.
Does anybody have something they would care to share which I could have our
leads complete when they want a new SRD created? Like a spreadsheet or document
with a series of questions that would provide us with the details needed to
create the SRD? Does BMC offer something like this? I would of course modify it
to suit our organization.
Thank you!
Vianna
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