Hi Andrew, We are currently experiencing the same issue and cannot seem to find an easy work around. It is All or Nothing with no in between. I hope someone out there can provide us with something.
Robert On Fri, May 13, 2011 at 11:15 AM, Andrew C Goodall <[email protected]>wrote: > ** > > All, > > > > We have a dilemma with the current multi-tenancy design of ITSM (we’re > using ITSM 7.5.01). > > > > We require multi-tenancy for multiple operating companies to restrict > access of IT support staff members from seeing incidents in another > operating company. > > However, by implementing multi-tenancy and un-checking unrestricted company > access causes other unwanted side affects due to Assignee Groups (112) > permissions, namely the following: > > > > 1. Incident Management - Users can NOT see all customer companies in > the Customer company drop down list. We need or IT support staff to be able > to open an incident for any defined customer companies and not just > operating companies they have access permissions to. > 2. Problem Management – Vendor Tab – Vendor Name will not list vendor > companies unless you have access permissions to the specified vendor > company. > > > > In a large enterprise scenario with a large centralized service desk it is > impractical to keep the CTM:people company permissions updated for IT > support staff in the service desk with access to all Customer and Vendor > companies. > > > > Currently my workaround is to use Data Import tool to update assignee > groups (112) to “Public”, but this is frustrating too, since now I have to > add this to the process whenever adding customer and vendor companies, as > well as to the customer and vendor company people. > > > > Does any one else have this frustration with multi tenancy and non > “unrestricted” people? Does anybody have any suggestions or know if this > behavior changes in 7.6.04? > > > > Does anyone know of a best practice solution for allowing unrestricted > access to Customer and Vendor companies but not operating companies? > > > > Thanks in advance. In the mean time I’ll open an RFE J > > > > Regards, > > > > *Andrew Goodall* > > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > <http://www.jcp.com/>| > > > > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. If the reader of this > message is not the intended > recipient, you are hereby notified that your access is unauthorized, and > any review, dissemination, > distribution or copying of this message including any attachments is > strictly prohibited. If you are not > the intended recipient, please contact the sender and delete the material > from any computer. > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
