Hi,
I think that the menu for 112 is supplied by the system, and can not be
changed.
What you can do, is to create a Display-Only-field with the menu of your
choise, and then hide the 112-field.
Then create FLTRs and/or ACTsL that set the two field as appropriate.
The problem with 112 is that it does not store the group name in the
database, so on the filter side, you will need to work with group-ids
instead of group names.
Best Regards - Misi, RRR AB, http://www.rrr.se
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> I have once again struck out with BMC Support, and am hoping someone here
> might be able to help with my issue. I have not had any luck browsing
> through the archives here or the manuals or the BMC KB.
>
> I am currently having an issue with the Assignee Group field in Task
> Management not working correctly. When trying to perform a search on this
> field it does not find many groups that are configured. My hope is to try
> and set this field up to work the same as its counterpart on the Incident
> Management Best Practice View form. I would like my users to be able to
> use the dropdown menu as a multi-tiered menu to select the Support Group
> they need to assign the Task to. If that is not possible then I would at
> least like the search functionality to bring up the Support Groups that
> are being searched for. (Extra bonus would be if both would function. I
> know, it's a pipe dream)
>
> I have tried modifying the menu attached to the field and set it the same
> as the Incident form, but this does not change the behavior. I copied
> over all the field properties exactly, and still no change. I have also
> copied over the field from Incident to see if the behavior will follow,
> but it reverts to the same format that is already on the Task form.
>
> I am at a loss here on how to manipulate this to my needs. Any help would
> be greatly appreciated.
>
> ARS 7.5 patch 3
> ITSM 7.6. 00
> SQL 2005
> Server 2008 (64-bit)
>
> Thanks,
>
> Shane Buchholz
> Systems Analyst II - Remedy
> Information Services Operations
> Samaritan Health Services
>
>
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