This is getting more into the network troubleshooting side of things, but it is possible to run netstat on the server to specifically see what IP addresses or DNS names are connected to the server and on what port. You didn't mention what OS so it varies between Windows and various Unix OSes.
Of course, this also requires that you know which specific IP or PC name this user is using, at which point you could see if that PC is making a connection or not. There are caveats, however, as specific network devices that use technology like NAT or load balancers can alter what IP address hits your server instead of the actual PC's name or IP address. However, just to give an example, I am running Windows Server for my Mid Tier, so if I RDP onto the server and open up a cmd prompt and type "netstat" and hit enter, it returns something like this (I am only including the top row but it should be a long list): Active Connections Proto Local Address Foreign Address State TCP 12.34.56.789:80 shawnPC:1104 ESTABLISHED The area that says, "Local Address" should be your server's publicly available IP address, and you can ignore anything that doesn't have :80 at the end of it or whichever port your web server runs on. In my case, my PC's DNS name is translated, and if it's something like what I put here I can see that my PC is connecting to the web server (port 80). However, this list may be hundreds of lines or more long, depending on how many other entities connect to your Mid Tier server. If you are on Unix you can use grep to help you find just the specific IP address or PC name that you are looking for. In both cases, you can append "> netstatlogfilewhatever.txt" (using your own file name) and it will write it to a text file that you can view in Notepad, vi, or whatever. I know you are looking for a more Remedy-based solution, but hopefully this helps. Thanks, Shawn Pierson Remedy Developer | Southern Union -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andre Hughes Sent: Wednesday, May 18, 2011 11:41 AM To: [email protected] Subject: MidTier Current Connection Hello, We have two separate Mid Tiers (7.5). Is there any way to find out if a user is currently connected to a specific Mid Tier? Other than asking them of course! We are using the standard Tomcat from BMC's 7.5 patch 7 install. Mid Tier Version 7.5.00 Patch 007 201009161400 Thanks, Andre _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
