Resolved:: on the backend you need to ensure all multiline fields are at 4K (varchar2 limit). Any multiline fields that have over the 255 character limit cause this to happen in all SRM's...
We did find a KB article that covers a 7.6.03 version that is the same issue... On Wed, May 18, 2011 at 1:54 PM, patrick zandi <remedy...@gmail.com> wrote: > Hello, > Was wondering if anyone was having the Occasional issue of SRM's not coming > in correctly. > We believe we have narrowed this issue down to the Flash-boards module that > is passing the information into remedy and creating the > SRD:MQR records.. it is not... but only sometimes.. > > We are ending up with records with the SRM - View SRM record, it pops up > and the bottom side of the form is blank.. (all the questions data)... > > Anyone ever see and fix this.. > ARS 7.5 > > I most likely need to debug flashboards at this point.. > > > -- > Patrick Zandi > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
