This reminded me - For those using Remedy User 7.5, I'll add that the Tech Bulletin for 7.5.00 patch 007 says it resolved an issue with passwords not being encrypted under certain conditions - so I don't know that I'd want to use anything lower than 007. ( See the readme for details.)
David Durling Enterprise Information Technology Services University of Georgia -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Gmail Sent: Thursday, May 19, 2011 2:36 AM To: [email protected] Subject: Re: ARS 7.6.04 Service Pack 1 Client 7.5.04 is the most stable. We just pushed it to our user community (combo of xp and Win 7) and so far no issues. 7.6.04 kept crashing on us during our testing prior of packaging the tool. I have 7.5.04 run in XP compatibility mode. Regards, Moe. -----Original Message----- From: Terje Moglestue [mailto:[email protected]] Sent: Wednesday, May 18, 2011 5:08 AM Subject: Re: ARS 7.6.04 Service Pack 1 I asked some key users to upgrade their BMC User Tool to 7.604p1. Our production servers is still ARS 75p7 and ITSM 75p1. The client is not stable it keeps terminating. The user can be working for 5-15-30 minutes. Then - ping - it just terminates. What are they doing? Using Incident Management Console and/or updating an incident. Two of my user are running Windows 7, 64 bits. I understand that the client is not support on that platform. Another user is running Windows XP Pro 2003, SP3. Same thing - the client terminates on a regular basis. I am running Windows 7, 64 bits (java is also 64 bits). My client stable - sadly that is not the feedback from our user base. It is not recommended with a different server / client version. I am well aware of that. The user tool should still not terminate like this. ~ Regards, Terje _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
