I am on ARS 6.3 but do something like that. First thing I do is push the  email 
from the AR System Email Messages form to a staging form. The I have a filter 
in the staging form parse the incident number out of the subject line in to a 
field I call Related Incident Number. This works no matter where the Incident 
Number is in the subject line.

SUBSTRC($Subject:$, STRSTRC($Subject:$,  "INC0"), STRSTRC($Subject:$,  "INC0") 
+10)

Then I use another filter to find the matching Incident and push. $Related 
Incident Number$ = 'Incident Number'

Hope this helps
Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mohamed Abdelaziz
Sent: Wednesday, May 25, 2011 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Incoming Email Messages

**

We are trying to push all incoming emails to their associated tickets on the 
Work Log table. Is there any better way to parse the ticket # out of the 
subject other than the old way of including words that you would like to ignore 
in your qualification? Does the id get parsed out of the box? I looked for 
workflow that does that and did not find any.

ARS: 7.5.04
ITSM: 7.6.00
DB: Oracle 10g

--
Mohamed Abdelaziz



--
Mohamed Abdelaziz
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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