That’s a good thought.. Even if he does have flash installed check the version.. Usually the user client would prompt if there is no flash installed and display a clickable link to download it if its absent or if a incompatible version is installed..
If a compatible version is already installed, you would want to check your registry to make sure that it is not being supressed.. I recently worked on an engagement where even after a compatible version was installed, it would be suppressed due to the presence of a key that had to be manually deleted.. Joe From: Rick Cook Sent: Wednesday, May 25, 2011 8:34 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK ** Does the client have Flash installed? Rick On May 25, 2011 5:07 AM, "Patel, Fazila" <fazila.pa...@siemens.com> wrote: > I am having a strange problem on one of the User's PC. When opening the > overview console, it is blank. It does not bring up anything. I have deleted > all arf & arv files from the User's PC but am still experiencing the problem. > Does anyone know what the problem might be? > > Kind Regards, > > Fazila Patel > Remedy Administrator > > Siemens IT Solutions and Services (Pty) Ltd > Infrastructure Operations > Process Tools > 126 14th Road > Erand Gardens > Midrand > 1685, South Africa > Tel :+27 11 545 3554 > Fax :+27 11 545 4554 > Cell :+27 82 922 2322 > Email : fazila.pa...@siemens.com<mailto:fazila.pa...@siemens.com> > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
