BOMGAR Chat and allowes to initiate a support session from the BMC Remedy interface and, at the end of the session, update the incident with the following information: 1. Chat Transcript 2. System Information 3. Session Notes 4. Exit Surveys
________________________________ From: John Sundberg <john.sundb...@kineticdata.com> To: arslist@ARSLIST.ORG Sent: Wed, May 25, 2011 8:59:45 AM Subject: Canned packages that extend BMC Remedy ** I am compiling a list of the products that are built on Remedy or extend Remedy. If you are a vendor that has products that extend Remedy please contact me directly (john.sundb...@kineticdata.com) And by products - I mean software that is sold to other companies -- not an internal "big system". Examples: Aeroprise Buoyant Solutions - ESS@Work Column Technologies - Case Management Kinetic Data - Kinetic .... (I know of these) MobileReach MyEService - Chat for Remedy SMI Telecoms -- Telecom OSS Others??? Thanks, -John -- John Sundberg Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
