Hi Axton, Thanks for your reply, I have set this environment variable, for Windows I read is ARDATEONLY (ARDATEONLY=MM/dd/yyyy) and restarted our Remedy services. What I do find is that when submitting the Incident it creates a record on the HPD:CFG Ticket Num Generator form and the workflow use the create date of this record as the reported date on the Incident. Looking at this date it reads MM/dd/yy even though I have set the ARDATEONLY environment variable to MM/dd/yyyy
Any thoughts? Francois -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, May 25, 2011 10:29 PM To: arslist@ARSLIST.ORG Subject: Re: date format and separator. : 03/21/2011 (ARERR 9951) Read up on the environment variable ARDATE in the configuration guide. This env var is set on the server and controls the internal date format on the server during server side processing. Axton Grams On Wed, May 25, 2011 at 1:49 PM, Francois Seegers <franco...@blueturtle.co.za> wrote: > ** > > Hi Curt,that is what I thought as well, I just do not know where > Remedy get the yyyy in the error from? > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt > Sent: Wednesday, May 25, 2011 8:40 PM > To: arslist@ARSLIST.ORG > Subject: Re: date format and separator. : 03/21/2011 (ARERR 9951) > > > > ** > > I'm just guessing, but there are two things that I question. First, > looks like you are asking for a two-digit year and providing a four-digit > year. > Does 03/21/11 work? The second question might be insignificant, but > my is the month represented at two uppercase Ms instead of lowercase? > > > > Curt A. Schryver > Action Request System Administrator > TE Connectivity > 717-810-2109 tel > 717-810-2124 fax > cschry...@te.com > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers > Sent: Wednesday, May 25, 2011 2:32 PM > To: arslist@ARSLIST.ORG > Subject: date format and separator. : 03/21/2011 (ARERR 9951) > > > > ** > > Hi All, > > > > We are running Atrium, ITSM and SLM on Windows servers with Red-Hat > Linux as the web server. We keep on receiving the following error > when trying to submit an Incident. > > The date entered is invalid or a bad date format. Please make sure the > date format is in the ARServer's date format and separator. : > 03/21/2011 (ARERR > 9951) > > We have set the regional settings date format of the local system > account on the application server that the Remedy services startup with to > MM/dd/yy. > The web server is setup the same. The user preference for the user we > use to submit the Incident is setup to use the SHORT format. > > > > I would like to know if you can give me some thoughts what the cause > might be before logging a call with BMC, maybe it is something simple. > > > > The above error is caused by a filter > [SLM:Measurement:ReqProcOverallStartTimeUpdateSLODueDateX] using the > Reported Date to calculate a due date on SLM. > > > > Regards > > Francois Seegers > > Senior Remedy Consultant > > _______________________________________________________ > > Blue Turtle Technologies > > Tel : +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Cell: > +27 > (0)82 729 5273 > > email: franco...@blueturtle.co.za | web: www.blueturtle.co.za > > > > > > ________________________________ > > Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | > Tel: +27 > (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za > Midridge Office Estate, International Business Gateway, cnr New Road & > Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 > > DISCLAIMER: This email and any files transmitted with it are > confidential and are intended solely for the use of the individual or > entity to whom they are addressed. 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