JOB POSTING - FTE Position in Plano,TX **Please no 3rd party vendor solicitations**
Title: ITSM Tools Specialist (Full Time FTE position in Plano, TX) Description: The ITSM Tools Specialist will provide subject matter expertise on the BMC Remedy ITSM and ITBM tool suites. Tools specialist will work with process development and program management team to analyze, design, test, and deploy a comprehensive BMC ITSM solution. Tools specialist will work with existing process architects, solution architects, and external consultants to execute on implementation tasks and provide application and platform support/administration for the BMC toolset until handover to Prod support teams after deployment phase. The solution to be implemented includes the following modules: ITSM -Service Desk (Incident & Problem Mgt) -Change Mgt (Change & Release) -Asset Management -CMDB -Service Level Mgt. -Service Request Mgt. -Dashboards & Analytics ITBM -Demand & Resource Mgt. -Service Costing -Supplier Mgt. -IT Controls & Compliance Integrations/Ancilliary Technologies -Aeroprise -Xmatters (Alarmpoint) -ADDM -HP Monitoring Responsibilities: -Installation/Maintenance/Troubleshooting of technical BMC Software components on server environment. -Configuration/Customization of the ITSM and ITBM tool suites. -Requirements Definition, Technical Specifications Documentation -Data Loading/Manipulation/Maintenance -System Administration -Technical Documentation, Training Documentation, Implementation Documentation. -System Testing -Application Troubleshooting Qualifications: Bachelor degree in a technical field or equivalent experience Minimum 4-5 yrs of experience with BMC Remedy ITSM 7.x Experience architecting, implementing, developing and integrating BMC Remedy ITSM solutions. Excellent written and verbal communication skills Integration experience with development of Remedy API Windows/Linux experience Oracle Database Experience Experience deploying, configuring, and integrating ITSM modules Remedy performance tuning and optimization Interested parties should send resumes to Nathan Aker via nathan_a...@mcafee.com<mailto:nathan_a...@mcafee.com> Thanks for your time. Nathan Aker ITSM Solution Architect McAfee, Inc. 5000 Headquarters Drive Plano, TX 75024 [cid:image002.jpg@01CC1B36.07923CB0] The information contained in this email message may be privileged, confidential and protected from disclosure. If you are not the intended recipient, any review, dissemination, distribution or copying is strictly prohibited. If you have received this email message in error, please notify the sender by reply email and delete the message and any attachments. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
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